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Showing posts with label Work Etiquette. Show all posts
Showing posts with label Work Etiquette. Show all posts

Friday, June 10, 2011

Movie Theater Kicks Customer Out for Texting, Turns Her Angry Voicemail Into PSA (Video)

The Alamo Drafthouse in Austin, Texas, now airs her expletive-filled rant before all R-rated movies that it shows.


You might want to think twice before texting the next time you are at the movies.

A movie theater in Austin, Texas, has gotten its revenge on a customer who insisted on doing that very thing.

In a blog post on the Alamo Drafthouse's website, the theater claims it has a strict no-talking policy that was adopted in 1997.

"Recently, we had a situation where a customer persisted in texting in the theater despite two warnings to stop," the blog post reads. "Our policy at that point is to eject the customer without a refund, which is exactly what went down that night. Luckily, this former patron was so incensed at being kicked out, she quickly called the office and left us the raw ingredients for our latest 'Don't Talk or Text' PSA."

That's right: The customer not only got kicked out of the movie without her money, but her angry, expletive-filled voicemail is now being played as part of a video airing before all the R-rated movies shown at the theater.

Watch the video -- and listen to her rant -- below.

Wednesday, November 17, 2010

Why Power Naps at Work Are Catching On


Some companies supply nap mats and eye masks; others designate rooms for a midday snooze

By Angela Haupt
From http://health.usnews.com/

Falling asleep on the job may be evolving into office protocol—not grounds for termination. A growing number of companies are recognizing the health benefits of a quick snooze, including increased alertness, enhanced brainpower, and fewer sick days. While naps aren't necessary for those who get the recommended eight hours of shut-eye at night, they may be key for those who skimp on sleep. "Most people don't get enough sleep," says Nancy Collop, president-elect of the American Academy of Sleep Medicine. "And for those people, a nap will clearly help. The most important factor is duration, and it's well-accepted that short naps are good."

Some companies are offering designated nap rooms or even setting up tents or lofted beds, but at Workman Publishing in New York, employees usually sleep underneath their desks or behind room-divider screens. "You can close your eyes for 10 or 15 minutes and wake up feeling completely refreshed," says Susan Bolotin, Workman's editor in chief, which has been nap-friendly since 2007. "We've seen very positive effects. I keep a nap mat in my office, and I'm still known to lie down, put my sleep mask on, and see what happens." Bolotin has distributed eye masks to her team, and sometimes lends her office floor to those without a private workspace who are in need of a nap. "We have one guy who works here who likes to nap, and you'll walk by and he'll be lying down on a mat like a kid in nursery school," she says. Other companies, including British Airways, Nike, Pizza Hut, and Google, offer reclining chairs and "renewal rooms."

Most employers who allow napping say they do so in the name of their staffers' well-being, which research suggests is a smart idea. People who take daily 30-minute naps are 37 percent less likely to die of heart disease than those who don't nap, according to a study published in the Archives of Internal Medicine in 2007. Naps can also boost the immune system—theoretically leading to fewer sick days—and propel employees into their most alert, energetic, and creative states, say nap advocates. Plus, a well-rested employee is a cheery employee, Collop says: "If you're sleep deprived, you're going to be moody. And if you have to interact in meetings, or if you're a marketing person and have to convince someone to buy your product, that's going to create a problem."


At JAWA, a software developing company in Scottsdale, Ariz., employees can nap on a cot in a Zen-like room featuring soothing earth tones. Or they can opt for a beach-themed room and snooze in a futuristic "energy pod"—a helmet-shaped chair that only exposes their legs, which are elevated above the heart. The contraption shuts out external distractions and offers a sense of total darkness and privacy, and it vibrates when it's time to wake up.

The nap rooms are popular among the company's nearly 200 employees, and are the brainchild of Brad Owen, director of content development at JAWA. "When I have to get something done and I'm here a little late, I can either take a 15-minute nap and get it done within an hour—or I can just sit and slog through it, and it will take longer and the quality will suffer," he says. "We definitely see people using [the nap rooms] when they're tired, instead of slamming another energy drink and trying to power through." Employees usually nap during their breaks, Owen says, so they don't have to compensate by staying late: "It's pretty much on your honor, and we haven't had much abuse."

Some companies are even outsourcing their napping. Time Warner, Hearst, and Yahoo!, for example, employ Manhattan-based YeloSpa, which offers power naps in private rooms complete with customized aromatherapy, music or nature sounds, and lighting. A 20-minute nap costs $15, and a 40-minute nap is $28. Most of those companies allow employees to visit YeloSpa during their lunch breaks and have negotiated discounted rates. YeloSpa has seen an uptick in nap popularity: Business is up 25 percent from last year and 2009 brought a 10 percent increase over 2008. "We hear from a lot of people who say, 'I don't know what I'd do without you—I don't know how I'd make it through the day without a nap,'" says Michael Hazel, YeloSpa's director of operations. "For some people, it's almost like a euphoria. They wake up and it's a fresh start."

A fresh start, however, is not always the result. Typically, 20 to 30 minutes is best for a midday snooze, since that allows time for only a light sleep—meaning there's a greater chance of quickly snapping back into alertness. Longer naps equate to deeper sleep, making waking up a challenge and inviting grogginess that could linger for hours. Some experts warn of sleep inertia, a hangover-like effect that makes shrugging off sleepy feelings practically impossible. But there's a caveat: For those who have been up all night and are severely sleep deprived, a longer nap—at least 90 minutes—is necessary to catch up, Collop says.

For now, workplace naps remain the exception, rather than the rule. If you want to bring the trend to your non-napping workplace, draft a proposal that views the arrangement through the employer's eyes, says Sara Mednick, an assistant professor of psychiatry at the University of California-San Diego and author of Take a Nap! Change Your Life. Instead of emphasizing personal reasons, like "I want to nap at work because I have insomnia," stress the benefits the company could reap. Explain that napping reduces absenteeism—research suggests employees often miss work because of fatigue—and increases productivity and employee retention. Band together with coworkers and suggest a six-week to three-month trial.

"People are starting to see how beneficial napping is—and how easy and affordable," Hazel says. "The most important thing is let everything go, take care of yourself, and surround yourself in a cocoon."

[10 Ways to Get Better Sleep (and Maybe Cure Your Insomnia)]

Tuesday, March 23, 2010

Top 10: Things Bosses Love To Hear


From: http://www.askmen.com


If you want to get promoted, these 10 sayings had better be coming out of your mouth on a regular basis.

By Nate Steere,

Bosses Love To Hear

If you have a boss, you're probably looking for ways to impress him. Your boss has the most direct influence over your work life, and as far as your ability to advance, his power over your career is second only to your own. And, deep down, your boss isn't that different from anyone else: he loves good news and he loves when things are going well. That's why telling your boss the right things will put a smile on his face every time. Notice that everything on our list is work related -- don't be that guy and resort to brown-nosing or “Gee boss, that's a nice tie.” That's beneath you. Keep it about the work and read on for 10 ways to keep your boss smiling throughout the work week.

10: "It's already been arranged."

While your boss may be tackling bigger tasks than you, that doesn't change how good it feels to check something off the old to-do list. When your boss asks about something that's finished, let him know it clearly and directly. Some employees speak so indirectly to their bosses that the boss may continue thinking or worrying about a task that's done, just because the employee didn't come right out and say the good news. If the task is done, say so.

9: "Good news."

This one's a no-brainer. When something good happens, bring your boss in on the good feelings. Work is about getting work done, but that doesn't mean you can't take pride and satisfaction when something works out well. Your boss has plenty of bad news headed his way on a regular basis, so you stick out like a sore thumb when you're the bearer of good news. Being a source of pleasure for your boss is never a bad thing.

8: "No problem."

You think your coworkers are a bunch of complainers? You have no idea. As much as they whine to you, you wouldn't believe how much pushback your boss gets. When assigning work to your fellow employees, your boss has to hold people's hands and listen to complaints about how busy they are and how difficult the project is going to be. Don't be one of the complainers. When you're given a task you can handle, let your boss know that it's a slam dunk.

7: "It's being taken care of."

Sooner or later, you're going to screw up. It hurts, but it happens. When you drop the ball on something, you should do two things: tell your boss and tell your boss what you're doing about it. Sure, your boss isn't going to be happy that a mistake was made (who likes problems in their area?), but he will be a lot less happy if he doesn't hear about it from you, and then gets blindsided by it when the situation blows up. So fess up to the error, it shows that you're big enough to be responsible for your actions. But always, always have a plan for getting things back on track. Let your boss know that you're correcting the error -- it shows that you're paying enough attention to realize you messed up, and you care enough to not settle for mediocrity.

6: "With regard to X, I've figure out we can do A, B or C. What do you think?"

It's fine to have situations at work, and there's nothing wrong with asking your boss for advice, but before you step into his or her office, have some ideas about what can be done. By having a few ideas, you show that you've thought the situation through. Even if your boss doesn't like any of your ideas and tells you to do “D” instead, you've shown him or her that your first reaction at the sign of trouble is to start thinking, not throw up your hands and run to the boss with your problems.

5: "I figured out what to do about X."

Not every problem is simple enough to be solvable in a few minutes, and that's OK, but you should keep thinking about the problem, and try to find out a way to solve the situation (or at least move it forward). If you come up with a solution or at least a next step, share it with your boss. The more you get promoted, the larger and more complex the problems will get, and the harder it will be to find a “perfect” solution too. So, show that you're able to plan ahead and solve the bigger problems.

4: "Consider it done."

When you make this statement, in one instant, an item has gone from something vague in your boss' mind to a task that's assigned to somebody. This is a step toward being seen as a “go-to person,” your bosses reliable right-hand man.

3: "I'll see to it personally."

This statement is an extension of “consider it done.” If you have a reputation with your boss as somebody who can handle the important or difficult work, saying you'll handle it personally calls in that reputation you've built up. If you've been doing your work well and doing it on time, saying you're taking care of if personally reminds your boss that the task will not only get done, but it will get done with the standard of excellence he's come to expect from you.

2: "I found a way to get it done cheaper."

Getting invested in the bottom line is one of the best ways to get your boss smiling. You can work hard and be a good employee all you like, but businesses don't run on happy feelings. Your boss is always looking for ways to do two things: make the business more money and cost the business less money. And while you can always help find ways to earn the company more, suggestions to save money are often easier. Lots of people can say “we need more customers,” but if you find a new vendor who's 10% cheaper, that's a hard number your boss can put to use.

1: "Let me run an idea by you."

Having employees who are taking the initiative means the boss can focus on the tasks on his plate; he doesn't have to worry that you're just sitting around waiting for direction. Your boss will appreciate you trying to come up with ideas, but he wouldn't appreciate you launching those ideas without getting his opinion. As the one responsible for what comes out of the department, he wants to know that everybody is rowing in the same direction. So come up with some good ideas, use your noodle and make sure your boss gets the benefit from your brainstorm.

Credit: Head & Shoulders

This article is sponsored in part by Head & Shoulders (What's this?)

Tuesday, March 16, 2010

The Different Types of Hand-Washers

From: http://www.thedoghousediaries.com/?p=1657


The Different Types of Hand-Washers

Friday, March 12, 2010

Top 10: Japanese Etiquette Mistakes

Japanese Etiquette

By Trevor Mogg


Click here for a good list of etiquette rules, this does apply to us Americans, not just the Orient:

Top 10: Japanese Etiquette Mistakes

Friday, October 23, 2009

Breaching Men’s Room Etiquette

As a man, there are some rules that are simple, finite, and unquestionable. Many of us men work in an office building with public restrooms. As a result, we stumble upon men’s room faux pas on a weekly basis. They irritate us more and more every time. Some men don’t seem to understand these social constructs. We’re willing to bet that every man who reads this can relate to at least one of these. Most events occur at the urinal because apparently a lack of walls equals a lack of personal space.

CHATTY KATHY

Chatty Kathy

There is no reason to speak to another man within the confines of the men’s room. The sole exception is at the sinks. Even then, the conversation should be limited one or two words per person. We’re not women, don’t pretend to be one.

When at the urinal, you face straight ahead and nothing short of a nuclear attack should break your focus. You also cease all conversation. No one wants to talk to you when you have your dick in your hand. Most men have once walked into the men’s room with a co-worker (purely coincidental) and he tried to continue the conversation once inside. It is up to you to put an abrupt halt to that dialogue with a stern “DUDE!”. He might still not get it. He’s a moron.

Also, speaking to a man in another stall should be punishable by law. Check your TP supply upon entering. No excuses.

No cell phone use either. Let it go to voice mail, call the person back. Please don’t hold a conference call while another man is pinching a loaf. Ugh.

THE SUPERMAN

Superman

This guy is so damned irritating. He will stand at the urinal, both hands on his hips and taking a leak like it’s some kind of GD magic trick. Do yourself a favor, do the next person to use that urinal a favor, do the cleaning lady a favor, AIM YOUR SHIT! The puffed out chest that can accompany this pose is either a method of aiming or he’s just trying to show off. This guy is an ass.

THE WALL LEANER

Leaning Tower of Jackass

This special brand of jackass finds it necessary to turn the area into his own private lounge. He’ll usually sigh audibly to announce his presence, find a urinal next to the wall, and flop against said wall like a bear teetering on hibernation. He’ll take his leak at an angle, tempting fate and physics the entire time. Hey asshole, need a rest? Use the stall.

THE PECKER PEEKER

pecker peeker

This closet case will peer over at your junk while standing next to you at Urinal Row. This guy is easy to pick out if there are dividers between the units (as God intended). It’s a bit more subtle a move if there are no dividers. This goes back to the original point, eyes straight ahead. Move your head to the side, you’re gay. Unless, of course, you are trying to search for a Miami Dolphins Super Bowl ring missing a gemstone. Even then you’ll probably end up making out with a dude. Lesson learned, Ace. Lesson learned.

Another important part of Urinal etiquette is Urinal Selection. To help you with that part of your education, we present the Urinal Game:

Finally, we’ll end with a quick poll question. This debate has raged on in our office for the better part of a year. Is it acceptable to fart in the men’s room? Personally, my argument is that it is completely acceptable. Everyone is there for the same reason, the passing of bodily noises and functions. If you cannot openly fart in the restroom, where can you? I’m not going out to my car, just to break ass. I won’t do it. For this, we ask you, is it acceptable to fart in the men’s room?

Is it acceptable to fart in the men's room?

Tuesday, June 16, 2009

12 Simple Ways To Impress Your Boss (And Everyone Else)


Just about everyone wants to do great work, look good in the eyes of their boss, and earn the respect of their peers. In my 15-year career I’ve worked at a large number of different companies and held a wide variety of positions. I’ve seen how this works from every angle, so I thought I’d share some thoughts on what’s worked for me and what I’ve learned along the way.

Two things before we get started: First, the theme of ItStartsWith.Us is to focus on ways that we can make a positive impact in the lives of the people around us. I hope that some of these ideas will help you do just that. But please keep in mind that using these tips to try to get ahead at your job isn’t what it’s all about. You’ll start to see a huge benefit when you treat everyone like this, not just the people you want to impress. It took me a while to see, but I now realize that living this way (for others) makes me a better person, and that’s more valuable than any job advancement.

Secondly, I chose the word “simple” in the title because none of these tips are very complicated. They’re easy to understand, and anyone can begin using them immediately. They are not necessarily easy to implement, however. Many of them may require a dramatic shift in the way you act, or the way you think about yourself in relation to other people. I’ve finally accepted the fact that there are no quick fixes out there. If you want to see a big result, you have to be ready to put in some hard work. The good news is, the more time you spend doing these kinds of things, the less it feels like work, and the more if feels like a natural part of who you are. And once you get there, the rest becomes easier, and the rewards start coming in.

So here we go.

  1. Care about people
    I put this one first because it’s the foundation for everything that comes after. Caring about others is an absolute necessity. If you don’t care about them, and you’re only in this for yourself, people will know. They can spot insincerity a mile away. If you’re labeled as insincere, it won’t matter how much you do for everyone; they’ll always be assuming you have an ulterior motive, and you’re just trying to work an angle to come out on top. The only way any of this will work in the long run is if you are truly interested in seeing other people succeed, and you do your best to help them along the way.

    If this doesn’t sound like your cup of tea, you may as well stop reading this article right now – it won’t help you. Do us both a favor and go play some Flash games online (my kids highly recommend Dino Run). But if you do care about people, or at least want to make an honest effort to do so, read on.

  2. Always be honest
    This is the second foundational element. The most valuable resource you have with others is their trust, and it’s much easier to lose than it is to gain. This is a lesson we’ve all learned from childhood on up, yet we continue to tell lies or half-truths to make ourselves look better in certain situations. Don’t do this. Ever.

    If you have a habit of lying about big things, then obviously you have some work to do, and you should get on it. But what I’m mostly talking about here are the small things. For instance, if you mess up with someone, and fail to meet a commitment you promised them, don’t try to make excuses to cover it up. Apologize and ask what you can do to make it right – you’ll be respected for it. Doing anything else will show people that you’re willing to say whatever’s necessary to avoid the consequences of your actions. And if they see you doing that with small things, it’s a solid bet that they assume you do it with big things as well.

    You can sometimes break the rules, but you can never bend the truth. Losing trust is the worst thing that can happen, because it makes all the other things you do nearly worthless in the eyes of others.

  3. Speak your mind
    If you’re always honest, you shouldn’t have much of a problem speaking your mind when the situation warrants. This doesn’t mean you have to talk all the time (I’m one of the quieter guys in most of my meetings) . . . you have to determine when it’s important to talk, and when it’s okay to stay quiet. But if you’re always honest, people will know that when you do speak, you mean what you say.

    Here’s an example. The first time I wrote a big email to the CEO of my large company, it was to criticize him for something he said at an all-company meeting. Since this was my first major interaction with him, I was taking a big risk – and I’m not gonna lie, some of the things I’m talking about doing will sometimes put you at risk. But when you don’t put yourself out there and take a chance, you don’t get a shot at the big payoff.

    Because my CEO is a great guy, he thanked me for my feedback and took it under consideration. The next time I emailed him, it was in high praise of something he did at an all-company meeting. What do you think his first thought was when he saw another email from me with the subject “Feedback?” Probably nothing good. But when he opened it and saw my sincere thanks and appreciation for his recent actions, I’ll bet he realized something: that this guy is not a suckup, and will say what he thinks, no matter what the situation. And that is a valuable relationship to have with your leaders. Going forward, as long as you continue to remain honest and speak your mind, you’ll be building up trust with each interaction.

    One caveat to this point: you must be aware of the situation when speaking your mind. No one likes to be called out in front of their peers, so if you have criticism to give, do it in private, and be sensitive to the feelings of the person you’re talking to, especially if it’s a high-level leader who may not be used to receiving it.

  4. Be respectful – with an edge
    You always need to show the proper respect for anyone, be it your boss, your spouse, your friend, or even a stranger. That’s a given. But when you start giving your boss too much deference, and turn him into a demi-god, it doesn’t help anything. He’s just a person who happens to be in a higher position than you. And if he’s the kind of guy who enjoys it when people suck up to him, he’s probably not the kind of guy you need on your side anyway. I’d rather have the rest of the office backing me up in that situation.

    As a boss, I can tell you that I hate it when people suck up to me. It automatically drops you a few notches on my “trustworthy” list. Why aren’t you trustworthy? Because I can see that you’re willing to compromise your true thoughts and feelings to be viewed in a more positive light. And that tells me that you’re in this for yourself, and I can’t trust you to be someone who will help me or another team member with something that’s important to us.

    When you’re dealing with people who are in a higher position than you, remember that it’s not always what you say, but the intent behind it. I get away with saying a lot of things to senior leaders that other people can’t say. This is because I’ve built up a reputation as someone who always works hard to help others succeed. They know that I’m here to help support them, and if I have something that I really disagree with them about, I’ll be sure to let them know, and not go behind their backs. They trust me, so I can be free to joke around a little more, and have a bit more of an edge than most people, as long as I stay aware of the current environment and don’t overstep any bounds of respect. If you can get to the point where you can tell your boss that he’s a jackass, and he laughs about it, you’re in a good spot.

  5. Ask for help
    If you don’t know what you’re doing in a certain situation, don’t pretend like you do. Admit your ignorance and ask for help from someone who knows what they’re doing. I see two benefits to doing this. First, it helps you learn something new. Second, and more importantly, it makes someone else feel important. Their interaction with you, where they were able to help you out and feel good about their own knowledge and generosity at the same time, may well be the highlight of their day. Give them that gift, and pay attention to the friendliness and respect you’ll get in return. This is especially true if you’re in a leadership position. Never be too proud to learn from anyone else in the company. In fact, I’ll go so far as to say that there’s always at least one thing you can learn from everyone you meet – so don’t take anyone for granted.
  6. Plan to wing it
    This sounds a bit contradictory, I know. We usually want to control our circumstances as well as we can to make sure everything works out in the best possible way for us. But the fact of the matter is that we’re rarely as in control as we think we are, and occasionally we’re thrown into complete chaos. In fact, we’re quite often judged more on how we handle the curveballs thrown at us, so it’s good to have a plan in place for dealing with them.

    I like to prepare for these situations by practicing once in a while. Take a controlled situation that you’re going into, and resist the urge to plan every detail. Decide that in this instance, you’re going to wing it, because the worst that can happen is not that bad. Voluntarily practice thinking on your feet, so the next time you’re forced to do so, you don’t freak out. People are always watching you, and if you can handle unexpected and difficult situations gracefully and effectively, your perceived (and actual) value will soar.

  7. Work hard to help others
    Everyone knows that there is incredible value in hard work. But when you work hard to help other people, that value is multiplied. If you make it one of your goals to help others achieve their goals, you’ll go through life being recognized as a great worker, but more importantly, you’ll also be seen as someone who cares about others. This will do wonders for your own attitude and personal satisfaction, but in addition to that, it will cause people to think of you first when they want to work with someone. And having everyone in the company wanting to work with you is a great card to have in your deck. [This comes from one of my favorite posts.]
  8. Ask questions and look stuff up
    Don’t be that clueless guy in the meeting who just nods like he knows what’s going on. If I’m talking and I see that going on, I’m always tempted to directly challenge that person on their knowledge of the topic. Of course I don’t, because I’m not in the business of making people look foolish, but for the love of Pete, if you don’t understand something, ask a clarifying question.

    I do this all the time. Sometimes I’m ignorant and need to be educated, and sometimes I catch the presenter being unclear or flat-out wrong. Either way, your boss will respect you for it. If you don’t have the confidence to ask the question during the meeting, follow up with the person individually, or look it up on your own. Do not walk away without understanding the topic or being prepared to learn about it. I was home-schooled through eighth grade, and I think the line my mom used the most was “Look it up.” What kind of teacher is that? Well, she’s the kind of teacher who helped me understand that we have all the knowledge we can handle readily available to us, and usually the only thing stopping us from learning is laziness.

    One final thought: when you do look stuff up and learn something, share it with the group. Don’t hoard information. Ever.

  9. Do what you’re not supposed to do
    You heard me right. Stop following all the rules. Rules exist mainly so that people don’t have to think about the right thing to do all the time – they can just follow the rules and pretty much be okay. And that’s fine for most people, but if you really want to stand out, take the time to figure out which rules can be bent, and which can be broken. But don’t just go around breaking rules and expecting good things to happen – be very deliberate in when, how and why you break a rule, and make sure it’s something that benefits other people, not yourself.

    If you break the rules for yourself, even if it’s for a perfectly legitimate reason, you’re viewed as a selfish, pompous, I’m-better-than-you-type person. But if you break the rules to help out other people, even for something small, you’re viewed as an altruistic, charitable person who goes to great lengths to help others.

    Here’s an example of what I mean: I was at an all-department meeting at work, and we were served lunch. The buffet line was up near the presenters, and everyone had had their lunch and dessert already – the presenters were in full swing. I was at one of the tables in the back. I had a little bit of a hankering for another brownie, but the rule says that I shouldn’t go up near where they’re speaking to go grab one – it could be viewed as rude. So I didn’t go. Now don’t get me wrong, I’ve built enough of a reputation that if I wanted to go up, people wouldn’t think twice about it – that’s just me being me – not one to observe proper etiquette all the time. But in this case I had decided to stay put. A young intern at my table, however, mentioned that she would love another brownie, but was afraid to go up and get one. I waited a moment, then walked up there, grabbed a brownie (with the tongs), and put it on a plate. I walked back to the table, sat in my place, and wordlessly slid the brownie plate over to her. I used up a tiny bit of my political capital by walking up near the presenters, but think about how much of a positive reputation I gained from the seven other coworkers at my table, along with anyone else who saw what I did. This is the kind of rule-breaking I’m talking about.

    Know what you’re doing and why you’re doing it at all times, even if it may look strange to people who don’t know the whole story. You gain two things by approaching life this way. 1) You’re looked at in a positive light by those whom you help (and those who see you help others). 2) If you consistently break social norms in small, relatively inconsequential ways, people just note that you’re “a little odd”, and ascribe anything off-color you do to that mental model. If you’re okay with people thinking this way about you, it frees you up to make a lot of unintentional faux pas in the future and come away unscathed. It also frees you up to try a variety of social experiments, but that’s a different article. :)

  10. Give people more than they expect
    Seriously, this is way easier than it sounds. I do this all the time in very small ways, but they eventually add up. For instance, if someone asks me to provide them with some data, I’ll email it over to them, but I’ll also throw in a little note with a few related links that may also help them with their project. I’m pretty good at finding things online, and it doesn’t take me very long. For my extra two minutes of work, I may save them 30 minutes of additional searching. And even if it doesn’t help them this time, they’ll remember that I gave them more than they asked for, and that I’m a really helpful guy. If you can consistently produce small, positive interactions with people, pretty soon their image of you will begin to include all the things you want to be known for. [More on this topic here.]
  11. Get organized
    How are you going to do all these great things for everybody if you’re not organized? There are a thousand different ways to do it, and I can’t help you choose the right one. I have a habit I picked up when I used to do some fiction writing – I carry a miniature notepad and pen around in my pocket at all times. This helps me capture any idea, question or task that may be important. Once you start doing it, it’s really cool to know that you’re not missing anything anymore. Of course, you still need a good system to help you process everything. For that I recommend David Allen’s “Getting Things Done.” I intentionally didn’t link to the book on Amazon, because I want to make sure you know that I make no money by promoting this book. It’s just a method that has worked well for me, and it may be a good starting point for you. Staying organized makes doing all this extra work a lot easier.
  12. Whatever you do, do it with a touch of “you”
    I cannot stress this enough: Know who you are, and BE THAT PERSON. If you’re funny, don’t try to be too serious. If you’re serious, don’t try to be too funny. Look for ways that you can work in the things you’re good at, and stay under the radar when you’d be forced to play your weakest hand. Don’t try to fix all your weaknesses – that’s a losing game. Just mitigate any ill effects from those, and then capitalize on your strengths. The point is to be genuine and memorable in a positive way, and you can best accomplish that by doing what you’re good at.

    For me, one of the personal touches I put on email correspondence is by communicating in funny pictures, even to people I don’t know. I have a huge repository of images saved by the name of the idea they represent, and it’s become second nature to pop these into emails as I go. This doesn’t take me any extra time, but it makes my day more fun, and I’ve gotten numerous responses about how the recipient broke out into laughter during a meeting, or otherwise appreciated the gesture. Little things like that are what make you unique . . . don’t be afraid to use them to become memorable as well.

There you have it, folks. I know that was a lot of information to cover, but it’s some important stuff. You probably came to this page looking for some quick and easy things you could do to look better to your boss, but here’s the beauty of this system: if you actually do these things, you’re going to look better to everybody. And not in any kind of tricky or gimmicky way, either. You’ll look better because you’ll be better. If you want to be known for all the positive things mentioned in this article, the only way to achieve that goal is to actually be that kind of person. There are no two ways about it, and there is no substitute for hard work.

I hope this article helped give you some ideas about things you can do to make a positive impact in the lives of the people around you. If you have more ideas to share or examples of other things you do, or even if you disagree with some of these tips, I’d love to hear what you think. Please leave a comment below, and I’ll be sure to respond.

Good luck at work (and life) tomorrow!