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Tuesday, November 16, 2010

How To: Request a Refund on any iPhone App

From: http://www.intomobile.com/

apple app store logo How To: Request a Refund on any iPhone App

Ever download an app for your iPhone that was… well… just plain crap? Sure, we all have. Speaking from experience, I’ve gone through many a crappy app, and I end up grumbling to myself things like ‘piece of #$*!’, ‘I can’t believe I paid for this’, or ‘I want my money back’.

Wait… I want my money back?… is that even possible? Guess what folks, it sure is.

While reading a very informative post over at OSX Daily the other day, I stumbled across a very easy way you can request a refund for that under-developed and money-UNworthy app. Simply do as follows:

  1. Launch iTunes
  2. Click the iTunes Store
  3. Login to your iTunes account
  4. Click on your email address in the upper right corner
  5. Click on ‘purchase history’
  6. Select the app you’d like a refund for
  7. Click ‘report a problem’
  8. Fill out the form detailing your grief and issues with the app

That’s about it. If this method garners no refund for you, you can always use Apple’s web form. Both methods are worth a shot, especially if your gripe is with a ‘premium’ app of $9.99 or more. Just remember to keep your refund request reasonable. Try not to input reasons like ‘this app sucks’. You’ll be denied. Provide valid reasons for your request, and in the end I think you’ll find some success. Performance issues and buggy gameplay are definitely solid reasons you can (and should) site in your request.

For what it’s worth, Apple considers all sales final, so you are up against a bit of a wall here. Apple does have final say, but if you provide sound reasoning, you know, something like ‘this app crashes every time I open it’… you may be surprised at the end result. Refunds aren’t the norm, but they have been known to be given.

Note: It goes without saying this same process works for any iOS powered device. For iPad and iPod Touch apps, go ahead and follow the same process.

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