Phish Fiasco: Ticketmaster Glitch Releases Red Rocks Passes Early, Then Cancels Orders

Photo: Kravitz/FilmMagic

A week before tickets for Phish’s four-night stand at Colorado’s Red Rocks Amphitheatre were supposed to go on sale, a Ticketmaster glitch allowed Phish fans to scoop up four-day passes to the event last night, Glide Magazine reports. However, the feeding frenzy was short-lived as Ticketmaster quickly halted the sale and canceled all orders, further angering fans who were already frustrated over Live Nation’s failed Phish ticket release last month.

Tickets to the Red Rocks shows weren’t supposed to go on sale until March 26th, but eagle-eyed Phans noticed that Ticketmaster had apparently begun selling its allotment of four-day passes early. Rumors quickly swirled that Phish may have been trying to sidestep scalpers and reward the true fans with a surprise presale. However, it became apparent that the Ticketmaster mistake was a routine glitch.

One Glide commenter points out that the Ticketmaster Contract of Service reads “If… you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket” — which is precisely what happened. When the error was recognized by Ticketmaster, Phans began receiving e-mails saying their orders had been canceled. (Some of them may not have gotten the message yet: eBay is awash with sellers offering the four-night pass at roughly $2800-$4000 per ticket.)

Fans will now have to try again on March 26th to score tickets to the Red Rocks shows, the band’s first at the venue in nearly 13 years. While you wait for the proper on-sale date, check out our full coverage of the band’s return to the stage at the Hampton Coliseum:

Ticketmaster and LiveNation Close to Merger

Live music behemoths Live Nation and Ticketmaster are apparently negotiating a proposed merger, according to the Wall Street Journal (subscription required), after the ticketing contract between the two companies ended at the beginning of the year. Although neither board has approved the deal, the talks are said to be in a fairly late stage.

Late last fall, Live Nation representatives said they were excited about rolling out their own ticketing service to replace their contract with Ticketmaster. Instead, Live Nation, the biggest concert promoter in the world, and Ticketmaster, the biggest ticketing company in the world, want to merge their operations into a single company called Live Nation Ticketmaster through a deal in which no cash would change hands.

Some had hoped the expiration of Live Nation's contract with Ticketmaster would result in a reduction of the convenience fees that have made Ticketmaster one of the most reviled brands among music fans. With Live Nation and Ticketmaster competing, the door might open for smaller companies to join the ticketing fray, and for prices to drop as ticketers competed for audience.

The Journal says one potential sticking point is about who will lead the company, but that could be small potatoes compared to potential antitrust issues with the deal. Neither Ticketmaster nor Live Nation has returned our requests for comment so far, but sources we've canvassed raised the specter of the Federal Trade Commission blocking the deal on antitrust grounds.

Although the government has other concerns at the moment, a number of parties have significant incentive to try to get the FTC to pay close attention to the deal. According to a Reuters source, record labels and managers as well as smaller ticketing companies and concert promoters are likely to oppose it. The same record label source mentioned that President Barack Obama is likely to oppose the merger as well.