Last year, U.S. airlines canceled 21,000 flights. Or rather, a small cadre of guys canceled 21,000 flights. Every gate agent reports up the ladder at a given airline to a set of command-center managers. We spoke with a few of the people who make the big decisions to learn what factors influence whether they cancel a flight.
Number one is no surprise: the weather. Here we present the other four. Knowing them won’t get your plane moving, but it will make for conversation the next time you’re stranded at the airport bar.
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